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Allen Plunkett, CEO Phoenix Staff, Board Member KidsatHope.org

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Vision

  
  
  

A heads-up display on an aircraft gives the pilot the ability to see the most important instruments including the attitude indicator or “artificial horizon” as it is sometimes called.  This gauge is the one that lets the pilot know if she is flying toward the ground or toward the open air – definitely an important one to have in the field of view.  When you are flying in bad weather, I believe the case can be made that it is arguably the most important gauge in the entire cockpit.

Some people have made the comparison that running a business is similar to learning to fly a plane.  With the benefit of both under my belt, I agree with the analogy.  So then the question comes up, what’s the most important instrument in the cockpit when running a business?  Is it the pipeline of business to be closed, is it a P&L that shows you the business that you already closed, is it the list of the highest revenue producing customer’s over the past 18 months or, as in my industry, the list of candidates you have placed in the last 18 months?  What can help you “fly the plane” when every other instrument fails you or the weather gets so bad that you don’t know whether you are flying toward the sky or spiraling to the ground?

You want to choose at least 3, but have to have at least 2 at all times, right?  That has to be the case, but what if it isn’t?  What if you find yourself working so hard to keep the air in flight that you zero in one just one of the instruments to run the business and fail to even notice that the others are there?  I found myself there in the past – it’s a scary place to be, for sure.  For us, it has and always will be our network of referrals.  We have been fortunate enough to have people refer business our way for more than 9 years, consistently.  Without people saying, ‘hey, you need to know Phoenix Staff”, we would have had a much more challenging time.

Our mission is and will always continue to be providing the highest level of service to our candidates and our clients.  Whether we deliver on that mission is going to be proven by our “attitude indicator”, the percentage of people we connect with through our existing customers and candidates.

We value your referrals beyond words – it is what keeps our business soaring.

Comments

Allen, so true. I really can relate to the analogy. Word of mouth is a powerful resource to have. All to often big businesses lose that compass.
Posted @ Thursday, November 03, 2011 6:12 PM by Rick Wilson
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